Thank you for choosing allleftout.com. We understand that sometimes you may need to cancel or modify your order. Please review our cancellation and change policy below to understand your options and our procedures.

1. Order Cancellation & Changes

If you wish to cancel or make changes to your order, please do so within 12 hours of placing it to receive a full refund or adjustment. After this period, the order may not be eligible for cancellation or modification depending on the production department's processing status.

Important: Once your order enters the production phase, cancellation or changes may not be possible as we begin processing your custom items immediately to ensure timely delivery.

2. Shipping Address Requirements

Before placing your order, please ensure that your shipping address is entered correctly and completely (including house number and street name) to avoid delays or lost shipments.

Address Verification: We recommend double-checking your shipping information before completing your purchase. Incorrect addresses can result in delivery delays or failed deliveries.

3. Failed Delivery Responsibility

If the shipping address is incorrect and the delivery fails, the customer will be responsible for any resulting loss. This includes:

• Additional shipping charges for re-delivery attempts
• Return shipping costs if the package is returned to us
• Any fees associated with address corrections
• Potential loss of the package if it cannot be delivered or returned

4. How to Cancel or Modify Your Order

To cancel or modify your order within the 12-hour window:

• Email: Contact us immediately at [email protected]
• Include: Your order number and the specific changes you wish to make
• Response Time: We will respond within 2-4 hours during business hours

5. Refund Processing

If your cancellation is approved:

• Refunds will be processed within 3-5 business days
• Refunds will be issued to the original payment method
• You will receive an email confirmation once the refund is processed

6. Production Status

Orders typically enter production within 24-48 hours of placement. Once production begins:

• Cancellation may not be possible
• Changes to design or specifications may incur additional charges
• We will notify you if your requested changes cannot be accommodated

Note: This policy is subject to change without notice. Please review it periodically for any updates. By placing an order with us, you agree to the terms outlined in this cancellation and change policy.