Returns & Exchanges

We want your pieces to fit and feel right. If something isn’t working, most new, unworn items can be returned or exchanged within 30 days of delivery.

Quick eligibility guide

Topic	What’s eligible	What isn’t
Return window	Requests made within 30 days of delivery	Requests after 30 days without prior approval
Condition	Unworn, unwashed, unaltered, with all original tags and packaging	Visible wear, odors, stains, pet hair, missing tags, or signs of alteration
Hygiene-restricted items	—	Undergarments, bodysuits, swimwear with liner removed, and earrings
Final sale	—	Items marked “Final Sale,” gift cards, and custom/monogrammed items
Sets	Return the full set in original packaging	Partial returns of bundled sets (unless otherwise stated)

Return shipping and costs

Option	Who pays	Details
Prepaid US return label	Customer	Use our label and $6.99 will be deducted from your refund. One label per return authorization.
Use your own carrier	Customer	Ship with a trackable service to the address below. Keep proof of postage.
Damaged/incorrect items	All Left Out	If we made a mistake or the item arrived defective, we’ll cover return shipping. Report within 7 days of delivery.
Original shipping fee	—	The original $6.99 outbound shipping fee is not refundable.

How to start a return or exchange

1. Email [email protected] within 30 days of delivery. Include your order number, item(s), reason, and whether you want a refund or exchange. Photos help for fit issues or defects.
2. We’ll reply with a return authorization (RMA) and instructions. If eligible, we can issue a prepaid label.
3. Pack items securely, include the RMA inside the parcel, and ship within 14 days of approval. If using your own carrier, ship to:
   CARLYNNE WAGNER LLC – Returns (RMA #)
   1260 Huntington Dr #205
   South Pasadena, CA 91030
   United States
4. Keep your drop-off receipt and tracking number until your return is processed.

Exchanges

• Size/color exchanges are available for the same style if in stock.
• We ship your exchange after your return is scanned in transit or received, depending on availability.
• If the requested item is out of stock, we’ll process a refund (less any applicable return label fee) or offer store credit upon request.

Refund timing

Step	Typical timing	Notes
Inspection after delivery to us	3–5 business days	We’ll email you once your return is approved or if there’s an issue.
Refund to original payment method	3–10 business days	Your bank or payment provider controls posting times.

Damaged, defective, or incorrect items

Please report any issue within 7 days of delivery by emailing photos and your order number to [email protected]. We’ll make it right with a replacement or refund and provide a prepaid return label when needed.

Important notes

• Items returned without authorization or outside the window may be refused. If you’d like such items sent back, we can invoice return shipping.
• We’re not responsible for returns lost or damaged in transit. Use a trackable service and keep proof of postage.
• Gift returns can be issued as store credit to the recipient upon request; otherwise, refunds go to the original payment method.
• Nothing here limits any rights you may have under applicable consumer laws.

If you have questions, contact us at [email protected]. Our returns team is here to help.